After a few weeks of hard work, we came up with a very manageable and informative web site. We thought about making this extremely interactive, but that wouldn't be us. You know the kind of sites I'm talking about. Everything is automative. And if you want to talk to anyone, you have to send an email to mysteryperson@company.com
It's almost like calling a company on the phone. Can you remember the last time you spoke to a human being? Press 1 for this; press 2 for that. And if you do speak with anyone, you have to tell them everything you just pressed anyway. I think they make you press those buttoms continuously until someone is actually available to speak with you. And you know all the CSRs are on the other end laughing at you. And I love the new line almost all voice mails have. "Our menu has changed so listen up meathead." Well, all this leads to a very frustrating experience.
Anyway, that's not what we wanted. It may not be as interactive as some, but we're "people" people. We want you to know we're here for you on the other side of that phone call, or email. The site is informative. And if you have any questions, please contact us...we're here.
973-831-4222
973-831-1933 (fax)
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